# Nova--Customer Service Agent

* **Your Dependable Representative**\
  Nova is always calm, professional, and ready to help. She’s the face of your business in emails, chats, or even social media, handling customer interactions with care and speed.
* **What Nova Can Do for You:**
  * Answer FAQs instantly and accurately.
  * Resolve basic customer issues, like refunds or account inquiries.
  * Route complex cases to human agents with detailed notes.
  * Collect feedback and compile reports to improve service.
* **Perfect For:**
  * Small businesses scaling operations without hiring extra staff.
  * Companies looking to offer round-the-clock support.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://orbitai.gitbook.io/orbitai/agents/openapi.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.