> For the complete documentation index, see [llms.txt](https://orbitai.gitbook.io/orbitai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orbitai.gitbook.io/orbitai/agents/openapi.md).

# Nova--Customer Service Agent

* **Your Dependable Representative**\
  Nova is always calm, professional, and ready to help. She’s the face of your business in emails, chats, or even social media, handling customer interactions with care and speed.
* **What Nova Can Do for You:**
  * Answer FAQs instantly and accurately.
  * Resolve basic customer issues, like refunds or account inquiries.
  * Route complex cases to human agents with detailed notes.
  * Collect feedback and compile reports to improve service.
* **Perfect For:**
  * Small businesses scaling operations without hiring extra staff.
  * Companies looking to offer round-the-clock support.